Complaints & Grievances

Mildura South Kindergarten aims to maintain a harmonious, positive and productive environment by assisting families to resolve grievances effectively and to the satisfaction of all concerned.

Mildura South Kindergarten is committed to:
• providing an environment of mutual respect and open communication, where the expression of
opinions is encouraged
• complying with all legislative and statutory requirements
• dealing with disputes, complaints and complainants with fairness and equity
• establishing mechanisms to promote prompt, efficient and satisfactory resolution of complaints and
grievances
• addressing grievances in a prompt and effective manner by resolving complaints fairly,
efficiently and in accordance with relative legislation
• maintaining confidentiality at all times.